Privacy policy

Last updated: December 22, 2025

Taqwa Supplements Ltd operates this store and website including all related information content features tools products and services the Services. The Services are powered by Shopify.

This Privacy Policy explains how we collect use and share your personal information when you visit use or make a purchase through the Services or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy this Privacy Policy applies to the collection use and sharing of personal information.

By using the Services you confirm that you have read and understood this Privacy Policy.

1 Who we are and how to contact us
For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018 the data controller is Taqwa Supplements Ltd.

Registered office: 3 Randall Avenue, London, England, NW2 7RL
Company number: 16698727
Email: taqwasupplements@gmail.com

2 Personal information we collect
Personal information means information that identifies you or can reasonably be linked to you. We may collect the following categories depending on how you use the Services:

Identity and contact details such as name email address billing address delivery address and telephone number if you provide it
Order and transaction details such as products viewed added to basket purchased returned exchanged or cancelled and order history
Payment information such as payment method and payment confirmation. Card details are processed securely by Shopify and our payment providers
Account information such as login details preferences and settings if you create an account
Customer support information such as messages you send to us and any information you include
Device and usage data such as IP address browser device identifiers approximate location and how you navigate and interact with the site
Marketing data such as email engagement and advertising interactions where you choose to receive marketing

3 Where we get personal information
We collect personal information from:

You when you place an order create an account subscribe to marketing enter a competition or contact us
Your device automatically through cookies similar technologies and server logs when you use the Services
Shopify and our service providers who help us run the store process payments deliver orders provide analytics and support customer service
Advertising and social platforms where you interact with our adverts and where allowed by your settings and applicable law

4 Legal bases for using your personal information
We process personal information where we have a lawful basis including:

Contract to process orders provide customer service and manage your account
Legitimate interests to operate improve and secure the Services prevent fraud and understand performance
Consent for certain marketing and for non essential cookies where required
Legal obligation to keep records comply with tax and consumer law and respond to lawful requests
Vital interests rarely where needed to protect someone from serious harm

5 How we use your personal information
We use personal information to:

Provide the Services including processing payments fulfilling orders delivering products managing subscriptions and handling returns and refunds
Communicate with you about your orders account subscriptions and customer support
Personalise and improve the Services including remembering preferences and analysing site usage
Send marketing where permitted including emails and messages if you opt in. You can unsubscribe at any time
Detect prevent and investigate fraud misuse security incidents and other harmful activity
Comply with legal obligations and enforce our Terms and policies

6 How we share personal information
We may share personal information with:

Shopify to host our store and provide platform and checkout services
Payment providers to process payments
Delivery and fulfilment partners to ship your orders
Service providers such as IT hosting analytics customer support email providers and review platforms
Marketing and advertising partners where you have consented or where permitted by law and consistent with your cookie choices
Professional advisers and authorities where needed for legal compliance or to protect rights
A buyer or successor if our business is involved in a merger acquisition restructuring or sale

We do not sell your personal information in the ordinary sense. Some advertising activity may involve sharing data with partners for targeted advertising depending on your settings cookie choices and location.

7 Cookies and similar technologies
We use cookies and similar technologies to operate the site remember your preferences and measure performance. Where required we will ask for your consent for non essential cookies. You can manage cookies through our cookie banner and through your browser settings. Blocking some cookies may affect site functionality.

8 Marketing preferences
You can opt out of marketing emails at any time using the unsubscribe link in our emails. If you opt out we may still send you non marketing messages such as order confirmations and service updates.

9 International transfers
Shopify and some of our service providers may process personal information outside the UK or the European Economic Area. When we transfer personal information internationally we use recognised safeguards such as adequacy decisions or standard contractual clauses and other measures as required.

10 Data retention
We keep personal information only as long as needed for the purposes set out in this policy including to fulfil orders provide customer support keep business records and comply with legal and tax obligations. Retention periods vary depending on the type of data and the purpose.

11 Security
We use appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure so we cannot guarantee absolute security. Please avoid sending sensitive information to us by insecure channels.

12 Children
The Services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information please contact us so we can delete it.

13 Your rights
If you are in the UK or the European Economic Area you may have rights including:

Access to your personal information
Correction of inaccurate information
Deletion in certain circumstances
Restriction of processing in certain circumstances
Objection to processing in certain circumstances including direct marketing
Portability where processing is based on consent or contract and carried out by automated means
Withdrawal of consent where we rely on consent

To exercise your rights contact us at taqwasupplements@gmail.com. We may need to verify your identity. We will respond within the time limits set by law.

14 Complaints
If you have concerns contact us first. You also have the right to complain to the UK Information Commissioner Office. If you are in the European Economic Area you may complain to your local supervisory authority.

15 Third party links
Our site may include links to third party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

16 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the last updated date.